Terms and conditions of sale
How to buy online
To place an order, choose the item(s) you wish to purchase, then enter the product data sheet by clicking on its photo or reference number. Then choose the quantity you require and click on "Buy".
You can view your basket by clicking on the "View basket" button, so you can add or remove products from it at your convenience.
How to pay
Once you've chosen your products and added them to your basket. Check your order and the delivery costs. To find out your delivery costs, make a simulation on our website https://www.almastour.com/en/, these will be automatically displayed on the order, depending on the delivery method you have chosen. The prices indicated in the order confirmation are the final prices. Prices shown on this site are in Euros, all taxes included, and do not include shipping costs.
Please choose the method of payment that suits you best: credit card, Paypal, cheque, bank transfer or cash.
We'll send your order only after we've received payment, otherwise we won't be able to process it.
At the time of payment, please fill in the information form with your contact details so that we can work under the best possible conditions.
The fields requested on this form are: your surname, first name, address, e-mail address and telephone number.
Once you have placed your order, we will send you a confirmation email with a summary of your order and the total price, including delivery costs.
How to order
Orders can be placed via our website : https://www.almastour.com/en/ by phone, by email or via our Facebook sites.
The Almastour manager undertakes to honour orders received on the website only within the limits of available stocks of products. If a product is not available, Almastour undertakes to inform customers as soon as possible by email or telephone.
Almastour reserves the right to refuse to sell our products to anyone with whom we have had a dispute.
We offer several shipping methods: Chronopost, Collissimo, Mondial Relay (we recommend this as it's cheaper). To save you postage costs, we also offer hand delivery, within a zone and time slot chosen by us. This option is in no way an obligation on our part, and will be carried out solely according to our capacity.
Our delivery times are between 48/72 hours, one week at the most in the event of strikes or other events preventing regular parcel traffic.
If you wish to cancel your order, we advise you to contact us by phone or email to explain the problem and to find the best solution to satisfy you.
The withdrawal period is the date between receipt of order and 14 days after receipt of order. However, you are responsible for return shipping costs.
Products may be returned to us if they are
Damaged soiled torn transformed used degraded
Products on sale or discounted will not be reimbursed, only exchanged or credited
For any refund of the totality of the order for which shipping costs have been offered to you, these (carrier's costs) will be deducted from the sum to be refunded
You agree to have read the ingredients of our products before placing your order. We will not be held responsible for any allergic or other reactions that may occur after using one or more of our products.
For other products, please keep all labels and packaging, so that the return can be made in the best possible conditions.
Finally, we reserve the right to modify one or more of the terms and conditions of sale, or the legal notices, if necessary.
Shipping and returns
Shipping your package
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. Packages are dispatched via UPS with tracking and drop-off without signature. Packages can also be shipped via UPS Extra with tracking and drop-off without signature. Please contact us before choosing this delivery method, as it involves additional costs. Whichever shipment choice you make, we'll send you a link to track your package online.
Shipping costs include preparation, packaging and postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are suitably sized and your items are well-protected.
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty. Returns must be made in their original state and complete (packaging, accessories, instructions). In this case, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return shipping costs are at the customer's expense. In the event of exercising the right of withdrawal, the company Gérant will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment used at the time of ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to : The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a physical medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the https://www.almastour.com/en/ website and within the limits of available stocks. For products not in stock, our offers are subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the https://www.almastour.com/en/ website is not intended to sell its products in large quantities. Consequently, Gérant reserves the right to refuse orders for identical items.