Shipping and returns
Shipping your package
We offer several shipping methods such as: Chronopost, Collissimo, Mondial Relay (we recommend this method of delivery as it is less expensive). To save you postage costs, we also offer hand delivery, within a zone and time slot chosen by us. This option is in no way an obligation on our part, and will be carried out solely according to our capacities.
Our delivery times are between 48/72 hours, one week at the most in the event of strikes or other events preventing regular parcel traffic.
For returns, we advise you to contact us by phone or email to explain the problem and to find the best solution to satisfy you. The withdrawal period runs from the time the order is placed until one week after receipt of the order. However, you are responsible for return shipping costs.
We will be able to be turned over to us the products: Damaged soiled torn transformed Used degraded You commit yourselves having taken knowledge beforehand of the components of our products before taking order, thus we will not be in nothing responsible for an allergic reaction or others having appeared after use of one or more of our products.
For other products, please keep all labels and packaging, so that the return can take place in the best possible conditions. Finally, we reserve the right to modify one or more of the terms and conditions of sale, or the legal notices, if necessary.